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Reservation
Procedure, Terms & Conditions
Reservation Procedure
-
Please check the
Availability of the required
farmhouse.
-
Please complete and
submit your
Reservation Form
-
Within 24hours you
will receive
confirmation to
whether the
accommodation is
available for the
requested dates.
-
You are now required
to provide the
40% deposit or full
payment.
-
When your payment is
received we will
email confirmation
of
your booking and
send a receipt via
the post.
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Once we have
received your final
payment you will be
sent a receipt and
directions to Monte da Quinta.
Terms & Conditions
Minimum Age
- It is our policy that
persons staying at Monte
da Quinta must be a
minimum of 21 years of
age unless accompanied
by an adult.
No smoking - No
smoking is permitted
within the farmhouses.
Pets - As a
working farm we can not
accept pets
Rates - Our
rates are per
week. The cost for
only 1 week is based
on the date of
arrival. Subsequent
weeks will be
charged at a
different rate
should they fall
into a different
pricing period.
Payment - We
accept the following
payment: Sterling cheque
or direct bank transfer
and Euros direct bank
transfer only.
Exchange rate calculated
at the point of
reservation for the
deposit and 1week prior
to final payment date. We
require your 40% non
refundable deposit when
making your reservation.
Reservations are not
guaranteed until we are
in receipt of your
deposit. The balance
must be received 6 weeks
prior to your arrival
and we reserve the right
to cancel a holiday
where payment has not
been received 6 weeks
before the commencement
date. All bookings made within 4 weeks of arrival must
be paid in full.
If you cancel your
booking within seven
days of receiving our
written confirmation, we
will refund the balance
of any money you have
paid us. After such
period, if you cancel
your booking more than
six weeks prior to the
Arrival Date, we will
retain the Initial
Deposit.
If you cancel your
booking less than six
weeks prior to the
Arrival Date, we reserve
the right to retain the
Initial Deposit and the
Rental. In these
circumstances we will
refund the Rental (less
any additional costs
incurred) to you if we
are able to secure an
alternative booking for
the Property.
If you need to change
your reservation we will
try to accommodate,
however if this is not possible we are unable to
refund your deposit.
Rate includes 5% VAT.
Cancellation -
Cancellations must be
immediately notified to
us by phone and
confirmed in writing or
email. If we are able to
re-let your booking we
will refund to you the
final letting price
(which may be less than
you paid) less an
administration fee. If
we are unable to re-let
there will be no refund
under any circumstances.
Circumstances beyond
the control of the owner
- If for any reason we
have to cancel your
booking in advance due
to circumstances beyond
our control for example
fire, flood, exceptional
weather conditions,
epidemics,
destruction/damage to
the property (“force
majeure“) you will be
refunded the full amount
of the booking. If we
have to terminate your
holiday early for the
above reasons you will
be refunded part of the
booking fee based on the
time remaining of the
booking. No additional
compensation, expenses
or costs will be
payable.
Damages and breakages - You are legally bound to reimburse us for
replacement, repair or
extra cleaning costs on
demand. If you lose a
key we will replace it
upon you paying for the
cutting of a new one.
The lead member is
responsible for payment
of all damages. Charges
will be deducted from
the security cheque
provided by the lead
member (to the value of
100 euros). In
the event that there are
no breakages, your
cheque will be returned
by post following the
inspection on your
departure day. We do not
charge for the odd plate
or glass.
Care of the property
- You are responsible
for the property and are
expected to take all
reasonable care of its
furniture, pictures,
fittings and effects, in
or on the property. You
must leave them in the
same state of repair,
and in the same clean
and tidy condition at
the end of the rental
period as at the
beginning. You must not
use the properties for
any dangerous,
offensive, noxious,
noisy, immoral
activities or carry on
there any act that may
be a nuisance or
annoyance to the owner
or other neighbouring
properties.
Additional cleaning
costs - At the end
of the rental period the
Tenant should leave the
property in similar
condition to that in
which it was found. Any
additional cleaning
costs incurred by the
proprietor may be passed
on to the Tenant for
payment.
Arrival and departure
times - Your house
will be made available
to you on your day of
arrival at 16.00 hrs and
must be vacated on your
departure day by 10.00
hrs. Failure to do so
will result in you being
charged a further day’s
rental. You must not use
the property except for
the purpose of a holiday
during the holiday
period, and not for any
other purpose or longer
period. The agreement to
stay in the property for
the holiday period does
not create the
relationship of Landlord
and Tenant between the
parties. You shall not
be entitled to a new
tenancy, or to any
assured short hold or
assured tenancy or any
statutory protection
under the Housing Act
1988 or other statutory
security of tenure now
or at the end of the
Holiday Period. During
our busiest months,
these times ensure that
we are able to provide
accommodation at a high
standard of cleanliness.
Changeover days are Saturdays
during the high & mid
season.
Please see the
availability calendar on
our website.
Number of persons using the property
- Under no circumstances
may more than the
maximum numbers of
persons stated on the
web site occupy the
property. We reserve the
right to refuse
admittance if this
condition is not
observed. Any persons
other than members of
your party must not use
the facilities at Monte
da Quinta.
Liability - The
use of the accommodation
and amenities at Monte
da Quinta is entirely at
the users risk and no
liability can be
accepted for death,
injury & loss or damage
to users or their
belongings. No
responsibility can be
accepted for loss or
damage to belongings or
vehicles. This is your
responsibility at all
times.
Parents should not
leave children
unattended at any time
during their stay. Monte
da Quinta is a working
farm and therefore there
are hazards such as the
Artesian Well and there
maybe agricultural
machinery and tools on
site. No liability can
be accepted for death,
injury. The animals here
are not domestic pets
and should not be
handled by guests at any
time. No liability can
be accepted for death,
injury.
We hope that you enjoy
the farm and you make
full use of the pool,
gardens and BBQ areas.
We would like to remind
you that whilst we are a
working farm we try to
maintain a tranquil and
relaxed atmosphere. We
would like to ask that
you respect other guests
during your stay.
Rights of entry – The proprietor shall be allowed the right of
entry to the property at
all reasonable times for
purposes of inspection
or to carry out any
necessary repairs or
maintenance.
Complaints
- Every effort has been
made to ensure that you
have an enjoyable stay.
However, if you have any
problem or cause for
complaint, it is
essential that you
contact us immediately
to give us the chance to
resolve it. We value
your custom and want you
to return. In accordance
with Portuguese law, we
have a complaints book. |