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Terms & Conditions

Minimum Age – We welcome adults and families with children over the age of 16.

No smoking – No smoking is permitted within the houses.

Pets – We do not accept pets

Rates – Our rates are per week. The cost for only 1 week is based on the date of arrival. Subsequent weeks will be charged at a different rate should they fall into a different pricing period.

Payment – We accept the following payment: direct bank transfer in Sterling or Euros.  Exchange rate calculated at the point of reservation for the deposit and 1 week prior to final payment date. We require your 40% non refundable deposit when making your reservation. Please note: Reservations for 5 nights or less – the full payment is necessary to confirm your reservation. Reservations are not guaranteed until we are in receipt of your deposit/full payment. The balance must be received 6 weeks prior to your arrival and we reserve the right to cancel a holiday where payment has not been received 6 weeks before the commencement date. Bookings made within 4 weeks of arrival must be paid in full. You will be issued an electronic receipt for your total payment before your departure.

Cancellation – Cancellations must be immediately notified to us by phone and confirmed in writing or email.

If you cancel your booking within seven days of receiving our written confirmation, we will refund the balance of any money you have paid us.  After such period, if you cancel your booking more than six weeks prior to the Arrival Date, we will retain the Initial Deposit.

If you cancel your booking less than six weeks prior to the Arrival Date, we reserve the right to retain the Initial Deposit and the Rental. 

If you need to change your reservation we will try to accommodate, however if this is not possible we are unable to refund your deposit. Rate includes 6% VAT. 

Circumstances beyond the control of the owner – If for any reason we have to cancel your booking in advance due to circumstances beyond our control for example fire, flood, exceptional weather conditions, epidemics, destruction/damage to the property (“force majeure“) you will be refunded the full amount of the booking. If we have to terminate your holiday early for the above reasons you will be refunded part of the booking fee based on the time remaining of the booking. No additional compensation, expenses or costs will be payable.

Damages and breakages – You are legally bound to reimburse us for replacements and repair costs on demand. If you lose the key and security remote, we will replace them upon you paying for new ones.  The lead member is responsible for payment of all damages, additional cleaning and housekeeping. We do not charge for the odd plate or glass.

Care of the property – You are responsible for the property and are expected to take all reasonable care of the contents and  effects, in or on the property. You must leave them exactly as you found them, in the exact same condition, as clean and tidy at the end of the rental period as at the beginning. You must not use the properties for any dangerous, offensive, noxious, noisy, immoral activities or carry on there any act that may be a nuisance or annoyance to the owner or other neighbouring properties.

Additional cleaning and housekeeping costs – At the end of the rental period the Tenant should leave the property in similar condition to that in which it was found.

Arrival and departure times – Your house will be made available to you on your day of arrival at 16.00 hrs and must be vacated on your departure day by 10.00 hrs. Failure to do so will result in you being charged a further day’s rental. During our busiest months, these times ensure that we are able to provide accommodation at a high standard of cleanliness. Changeover days are Saturdays during the high season (July and August).

The agreement to stay in the property for the holiday period does not create the relationship of Landlord and Tenant between the parties. You shall not be entitled to a new tenancy, or to any assured short hold or assured tenancy or any statutory protection under the Housing Act 1988 or other statutory security of tenure now or at the end of the Holiday Period. You must not use the property except for the purpose of a holiday during the holiday period, and not for any other purpose or longer period.

Number of persons using the property – Under no circumstances may more than the maximum numbers of persons stated on the web site occupy the property.  The houses have been designed to sleep the advertised number of guests according to the license for rural tourism guidelines.  We reserve the right to refuse admittance if this condition is not observed. Any persons other than members of your party must not use the facilities at Monte da Quinta.

Liability – The use of the accommodation and amenities at Monte da Quinta is entirely at the users risk and no liability can be accepted for death, injury & loss or damage to users or their belongings. No responsibility can be accepted for loss or damage to belongings or vehicles. This is your responsibility at all times.
Parents should not leave children unattended at any time during their stay.  No liability can be accepted for death, injury.

We hope that you enjoy the farm and you make full use of the pool, gardens and BBQ areas. We would like to remind you that whilst we are a working farm we try to maintain a tranquil and relaxed atmosphere. We would like to ask that you respect other guests during your stay.

Rights of entry – The proprietor shall be allowed the right of entry to the property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance.

Complaints – Every effort has been made to ensure that you have an enjoyable stay. However, if you have any problem or cause for complaint, it is essential that you contact us immediately to give us the chance to resolve it. We value your custom and want you to return. In accordance with Portuguese law, we have a complaints book.